• How To Leave A Review

    • 27 July 2021
    • Holly

    You’ve received your order, YAY! Leaving a review about your purchase can help lead other potential customers to complete their purchase with confidence, or your review could help the vendor make improvements to their products or process. Reviews can be left on both a vendors store and on specific items…

  • How To Contact A Vendor

    • Holly

    “As A Question” is found within each product listing at the bottom of the page! When you’ve sent your message you’ll be able to revisit the discussion from your ‘Account’ menu.

  • How To Set Store To Free Shipping & Enable Local Pickup/Collection

    • 25 July 2021
    • Holly

    Setting these up is super simple! Just follow the instructions below. Free Shipping Step 1 Head to https://crafters.market/store-manager/settings/ Step 2 Select Shipping by zone Step 3Click “Edit Shipping Methods” Step 4 Click + Add Shipping Method Step 5 Select Free Shipping Minimum spend on free shipping Under Free Shipping, you…

  • Creating a LIKE, TRUST, KNOW relationship through your SHOP BIO.

    • 13 July 2021
    • Holly

    When you enter any high street store, your first impression has a lasting impact and your online store is no different. One area of your store that you can use to portray yourself and improve a buyers confidence in you is your shop bio! Here’s a few pointers on how…

  • How to Set Up Your Shop Policies

    • Holly

    As a small business, having your own policies set in place is really important. Not only does it make your business look well organised and professional in the eyes of customers, but it also protects your business and its reputation. In the event of a customer complaint, pointing to a…

  • Beginner’s Guide to Great Customer Service

    • Holly

    As a small craft business you have to wear many hats! You need to be the crafters, the managers, the admin, the picking & packing team, the marketing & social media team and one of the most important hats of all – you need to be the customer service department….

  • After You Sell An Item

    • Holly

    Wahoo! You’ve made your first sale! – Now what? When you open the ‘Orders Tab’ you’ll notice a number of option appear the the right hand side of the screen. Tick = Complete Order Eye = View order details Pound Sign = View Commission Invoice Letter = Store Invoice Letter…

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