• How Do I Upgrade To Plus Membership?

    Upgrading and Downgrading you membership on our website is very simple to do. Head over to your store manager and click ‘ Membership’. If on a mobile device this may be located in a tab lower down on the page. From there you’ll then be able to upgrade by clicking…

  • What Should I Do If My Item Doesn’t Arrive/Is Damaged/Not As Described?

    The first thing we recommended doing when you have any issues regarding your order is to contact the vendor. You can contact the vendor by going into your recent orders and clicking “message seller”. Messaging a seller will allow them the opportunity to make things right. When messaging vendors it’s…

  • How Do I Check My Store Inquiries?

    Inquiries allows a customer to directly communicate with you through the website. You’ll recieve an email notification about the inquiry which will have a link to direct you to that specific inquiry. But it’s handy to know where you can find inquires on your user dashboard. Simply head to your…

  • What Should I Write In My Product Descriptions?

    One of the most important parts of a product listing – aside from top class product photos of course is DESCRIPTIONS! Selling online, from a distance, means a customer doesn’t have the luxury of seeing, feeling, smelling or maybe even tasting your items. So your product descriptions need to give…

  • Set Store Shipping By Weight.

    Store shipping by weight is great for businesses who have items that customers might by multiple quantities. Ordering 1 or 2 of that item may not affect the cost of shipping, but when a customer orders 4 or 5 you may need to ship that item in larger box, or…

  • How Can I Get My Products On To The Feature Pages?

    Products on feature pages are selected and assigned by a member of the admin team using a list of strict criteria. Great product photography! Clear, bright, uncluttered photos stand a much better chance of being noticed by customers. Attributes assigned to product listings – Attributes are used as part of…

  • Why Do My Products Not Show Up When Using The Search Filters?

    Our system uses Attributes when filtering down a customers search. If your product is not showing up in filtered searches then its likely that you have not assigned attributes to your product listings. To assign attributes to your products you’ll need to click the drop down arrow, tick any RELEVANT…